Help center
Common questions.
38 answers, most with an interactive demo of the app.
Getting started
- Is Hushku free?Yes. Hushku is free for pet owners, shelters and rescues, with no subscription and no listing fees.
- Can I add multiple pets?Yes. Add as many dogs and cats as you like from your Profile, then switch between them at the top of Home.
- Does Hushku work for cats?Yes. Everything in Hushku works for dogs and cats, from care reminders to adoption and lost pet alerts.
- What’s the difference between Pet owner, Shelter and Explorer?Pet owners create profiles for their pets. Shelters list animals and manage adoptions. Explorers browse pets and shelters without adding a pet.
- Can I use Hushku on the website?No. Every feature lives in the Hushku app for iPhone and Android, coming soon to the App Store and Google Play.
Care Team and sharing
- How do I share and sync my pet’s care with someone else?Invite them to your pet’s Care Team. Their phone and yours then show the same checklist, reminders and records, and every task shows who did it.
- What’s the difference between a caregiver and a viewer?Caregivers can help manage a pet’s care: tick off tasks, log care and add records. Viewers can see everything but can’t change it.
- If I add my sitter to one pet, can they see my other pets?No. Each pet has its own care team, so your sitter only sees the pets you invite them to.
- How do I remind someone on the care team to do a task?Tap the bell next to the task on Home and choose who to remind. They get a push notification.
- How do I remove someone from my pet’s care team?Open Care Team from Home and tap Remove next to their name. You can also cancel a pending invite.
- Does everyone on my care team need the app?Yes. Each person needs a free Hushku account, so their phone stays in sync with yours.
Health and daily care
- How do I set a recurring reminder?On Home, tap + next to Today’s Care, choose a type and time, and set it to repeat daily, weekly or monthly.
- How do I log a walk or a meal?Scroll down on Home to Quick Log and tap Fed, Watered, Poop or Walk. It’s logged with your name for the whole care team.
- Where do I keep vaccination and vet records?In Health Records, under Care & Health on Home. Add vaccinations, vet visits, medication and lab reports, with documents or photos attached.
- How do I track my pet’s weight?Open Weight Tracker under Care & Health on Home and tap + to add a weight. You’ll see the trend over time.
- How do I track flea and tick treatments?Open Flea & Tick under Care & Health on Home and add a treatment with the date and how often it repeats. Hushku shows when the next one is due.
- How do I track my pet’s heat cycle?Open Heat / Season under Care & Health on Home and log each cycle’s dates and symptoms. Hushku estimates when the next one is due.
Playdates and requests
- How do I find dogs nearby for a playdate or walk?Open Discover, stay on Pets, and use Filters to choose Playdate or Walk. Tap a pet, then send an invite.
- Can I message someone without sending a request first?No. Every chat starts with a request about a pet, and opens when it’s accepted. That keeps messages wanted and relevant.
- Can I withdraw a request I sent?Yes. Open the pet’s profile and tap the request button again to withdraw it, any time before it’s accepted.
- How are mating requests kept safe?Owners say whether their pet is spayed or neutered, and nothing is shared or matched automatically. The owner reviews every mating request first.
Adoption and fostering
- How do I adopt a pet on Hushku?Open Discover and choose Adopt. Tap a pet and send an adoption request. If the owner or shelter accepts, a chat opens.
- How do I rehome my pet or find a foster?Open Discover, go to Adopt or Foster, and tap + to post a listing. People send requests, and you choose who to talk to.
- How do I choose who adopts my pet?Open your listing from Your listings on your Profile. Accept people to chat with them, then tap Choose as adopter.
- Can I foster a pet?Yes. Open Discover and choose Foster to see pets that need a temporary home, then send a request.
Lost and found
- My pet is lost. What do I do in the app?Open Alerts, tap +, and report your lost pet with photos and where they were last seen. People nearby see it and can contact you.
- I found a pet. How do I report it?Open Alerts, tap + and choose A pet I’m helping. Add photos and where you found them so the owner can find you.
- How do I mark my pet as found?Open your report and tap Mark as found. You can also edit or delete a report at any time.
- Can people see where I live?No. Others see your general area and an approximate distance, never your address. Lost pet reports show an approximate area too.
Messages, privacy and account
- Can I send photos, videos and voice notes?Yes. In any chat, use the camera for photos or video, and hold the microphone to record a voice note.
- How do I unsend a message?Press and hold your message and tap Unsend. You can also reply to, copy or report a message.
- How do I block or report someone?Open the chat or their profile, tap the options menu, and choose Block or Report. Manage blocked accounts in Settings.
- How do I make my profile private?Go to Profile, Settings, Account privacy and choose Private. Your personal pets are then only visible to people in your Circle.
- What is my Circle?Your Circle is the people you’ve met through Hushku and want to keep close. If your account is private, only your Circle sees your personal pets.
- How do I turn off some notifications?Go to Profile, Settings, Notifications. Each kind has its own switch: care reminders, care team, messages, requests, lost alerts and more.
- How do I delete my account?Go to Profile, Settings and tap Delete Account. This permanently deletes your account and all your data, including pets, care logs and Care Team access.
Shelters and rescues
- We’re a shelter. How do we join?Choose Shelter when you sign up, add your shelter’s details and the services you offer, then post animals for adoption or fostering. It’s free.
- How does a shelter get the verified badge?Verified shelters show a blue badge on their profile and listings. Email hello@hushku.app and we’ll talk you through verification.
